Cinematergrafía

Este libro desarrolla los contenidos del módulo profesional de Atención al Cliente del Título Profesional Básico en Cocina y Restauración, perteneciente a la familia profesional de Hostelería y Turismo, según el Real Decreto 127/2014, de 28 de febrero. Atención al cliente comienza introduciéndonos en el mundo de la comunicación. Nos adentra en sus elementos, el proceso comunicativo, las barreras que pueden surgir y los tipos de comunicación que es necesario conocer para fomentar la motivación tan necesaria en la atención al cliente. A continuación, se centra en la actuación del ...

Los monstruos en este libro ilustrado para niños incorporan texturas diversas para que los lectores disfruten explorando tactos diferentes.

Readers will learn about the important relationship between producers and consumers as well as buyers and sellers and how they all work together to create a healthy economy. This instructive volume defines basic economic concepts like goods and services and explains production with examples of the different types of production. It also covers the primary and secondary industries that produce goods. Concepts such as marketing and advertising are also covered, for a well-rounded view of this fascinating aspect of the economy.

Set in the 1950s in the Bronx, this is the story of a girl with a dream. Emmy award-winning actress and writer Sonia Manzano plunges us into the daily lives of a Latino family that is loving--and troubled. She is a child living amidst the squalor of a boisterous home that is filled with noisy relatives and neighbors. Each day she is glued to the TV screen that blots out the painful realities of her existence and also illuminates the possibilities that lie ahead. But--click!--when the TV goes off, Sonia is taken back to real-life--the cramped, colorful world of her neighborhood and an...