La vida fantástica. Lecciones de vida de un niño con sueños

Este libro desarrolla los contenidos del módulo profesional de Atención al Cliente del Título Profesional Básico en Cocina y Restauración, perteneciente a la familia profesional de Hostelería y Turismo, según el Real Decreto 127/2014, de 28 de febrero. Atención al cliente comienza introduciéndonos en el mundo de la comunicación. Nos adentra en sus elementos, el proceso comunicativo, las barreras que pueden surgir y los tipos de comunicación que es necesario conocer para fomentar la motivación tan necesaria en la atención al cliente. A continuación, se centra en la actuación del ...

Introducción, traducción y notas de T. de la A. Recio y A. Soler. Intr. gen. de J. L. Vidal. Revisada por J. González, J. L. Moralejo y E. del Barrio.

"Some things are so huge or so old that it's hard to wrap your mind around them. But what if we took these big, hard-to-imagine objects and events and compared them to things we can see, feel and touch? Instantly, we'd see our world in a whole new way." So begins this endlessly intriguing guide to better understanding all those really big ideas and numbers children come across on a regular basis. Author David J. Smith has found clever devices to scale down everything from time lines (the history of Earth compressed into one year), to quantities (all the wealth in the world divided into one...

Many people take the Internet for granted. But there are places that lack Internet access. Being connected helps people connect, and new ideas are being developed and tested to bring the Internet to more of the world. This Spanish nonfiction book will keep students engaged in reading about Internet access as they build their literacy, vocabulary, and comprehension skills. Important text features include a glossary, index, and table of contents. The Reader's Guide and culminating activity require students to connect back to the text as they develop their higher-order thinking skills. Check It...