Atención al cliente

Este libro desarrolla los contenidos del módulo profesional de Técnicas de Comunicación en Restauración del Ciclo Formativo de grado medio de Servicios en Restauración, perteneciente a la familia profesional de Hostelería y Turismo. Por ello, se trata de un texto muy útil tanto para estudiantes y docentes como para profesionales de la restauración y todos aquellos que deseen conocer las técnicas básicas de comunicación o mejorar su conocimiento sobre ellas. Ante la cuestión de si el buen comunicador nace o se hace, se puede afirmar que la comunicación no solo es algo natural en...

Labelled illustrations supply the English and Spanish words for the parts of the body. On board pages.

A haiku is a type of poetry that follows a pattern. Haiku started in Japan and has become popular around the world. Learn more about why people love to read and write in patterns. Try to create your own haiku, too! This full-color nonfiction reader will engage students in reading while introducing them to new vocabulary terms and concepts. Important text features include a glossary and a table of contents to develop students' comprehension and literacy skills. This Spanish book aligns with national and state standards and features exciting TIME For Kids content to keep English language...

Thomas Edison is considered by many to be one of the greatest inventors of all time. His creations changed the world, but there was more to his life than just his inventions. Readers of this engaging volume will learn all about the man behind the innovations. This fascinating biography introduces important subjects and encourages a further interest in history. Concise and accessible text paired with vibrant photographs is sure to captivate audiences of many ages and levels.

Why do continents matter? From economics to weather science—and everything in between—knowing the characteristics of the continents expands readers’ perspectives in every school subject. This fundamental information is a building block of many future lessons and an essential part of elementary education. This book presents a focused, clear, age-appropriate look at Earth’s continents that young readers are sure to find both informative and interesting. This volume is also packed with colorful maps that are labeled and explained to foster young readers’ comprehension of this important...